Privacy Policy
Sue’s Home Care is committed to protecting your privacy and handling your personal information with care, respect and confidentiality.
This Privacy Policy explains how we collect, use, store and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. The information we collect
To provide safe, personalised and high-quality care, we may collect personal and sensitive information, including:
- your name, address, phone number and email address
- date of birth and Medicare or other relevant identification details
- health and medical information
- care needs, preferences and support requirements
- emergency contact and next of kin details
- information about your authorised representatives or decision-makers
- funding information relevant to the services you receive.
We only collect information that is reasonably necessary to provide our services or meet our legal and regulatory obligations.
2. How we use your information
We use your personal information to:
- deliver safe, personalised home care services
- communicate with you, your family or authorised representatives
- coordinate care with healthcare professionals where appropriate
- manage appointments and service delivery
- meet our legal, funding and regulatory obligations
- improve the quality of our services.
3. Disclosure of your information
We treat your personal information as confidential.
We may disclose your information to:
- Sue’s Home Care employees and authorised contractors involved in your care
- healthcare professionals involved in your treatment
- government agencies, funding bodies or regulators where required by law
- other organisations where you have provided consent or where disclosure is otherwise permitted by law.
We will never sell your personal information or use it for third-party marketing purposes.
4. Storage and security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification and disclosure.
Information may be stored securely in electronic systems and, where necessary, in paper records. Access is limited to authorised personnel who require the information to perform their duties.
5. Access and correction
You have the right to request access to the personal information we hold about you and to request corrections if you believe the information is inaccurate, incomplete or out of date.
Requests can be made by contacting us using the details below.
6. Website enquiries
If you contact us through our website or by email, we may collect the information you provide so we can respond to your enquiry.
Our website may also collect limited technical information, such as cookies or website usage data, to help improve website performance and user experience.
7. Complaints
If you have any questions or concerns about how your personal information has been handled, please contact us.
We take privacy concerns seriously and will investigate and respond to your complaint promptly. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
Contact us
If you have any questions about this Privacy Policy or wish to access or correct your personal information, please contact:
Sue’s Home Care
Phone: (02) 8969 2000
Email: operations@sueshomecare.com
This Privacy Policy is reviewed regularly to ensure it remains current and complies with applicable privacy legislation.
